FAQ

Product Pricing

As Meat / Poultry prices fluctuate daily, prices may change without prior notice, and stock availability.

How long will it take for my order to be delivered?

Delivery within 24 to 48 hours after payment

What areas do you deliver to?

Please see flat rate

What does delivery cost?

FLAT RATE R25 from Glenwood to Umhlanga
FLAT RATE R50 form South Glenwood to Amanzimtoti
from Umdloti and North to Sheffield Beach
from Westville and North to Hillcrest
Certain areas have specific Delivery Days or Dates

Is there a minimum order for delivery?

No, there is no minimum order value. We are happy to deliver anything you order, big or small.

What happens if there is no-one home when you deliver?

We will try to arrange for an alternative delivery option with you, but we reserve the right to charge you an additional delivery fee if we cannot do this and need to deliver at another date and time.

Who do I contact if I have any queries?

Meat Matters :064 770 6070 Phone: 0832940020 (Beverley): 0837779086 (Mark)

What payment types do you accept?

We only accept payment via:
• Visa & MasterCard via PayU Secure Payment Gateway
• EFT (Electronic Funds Transfer)
• Zapper

Are my credit card details safe?

Yes. We have taken every precaution to ensure your personal details are safe and secure with us. Our order process sits behind a 256 bit encrypted SSL (Secure Socket Layer). All credit card payments are authenticated via 3D Secure, to further ensure your protection.

What web browsers do you support?

Our website is built to work across all mainstream browsers. But for optimal browsing experience we recommend the latest versions of IE (www.microsoft.com/ie9) , Firefox (www.mozilla.org/en-US/firefox/new/) , Google Chrome (www.google.com/chrome), Safari (www.apple.com/safari/download/)

What is 3D Secure?

3 Domain Security – is a new method of security mandated by the Card Associations to enhance the security of online transactions. Mastercard’s product is called “SecureCode” and Visa’s product is called “Verified by Visa”.

The 3D-Secure refers to three domains involved in the security they are

  • the Acquiring or Merchant’s bank
  • the Card Association’s financial networks ie Mastercard and Visa
  • the Issuing or Cardholder’s bank.

Very simply the system authenticates the cardholder before the transaction takes place by diverting the browser to the bank that issued the card, who then request some secret, perhaps a pin, from their cardholder that will conclusively prove that this actually is the cardholder entitled to use this card. Once they are satisfied that this is their cardholder they issue an authentication receipt which is then presented to the merchants bank along with the authorisation request. If the transaction is then approved by the issuing bank they may not charge the transaction back to the merchant because the cardholder disputes the transaction as not being originated by them.

The following are links to the 3D Secure activation (and enrolment) pages provide by your bank.

Any unanswered questions? Contact Us